Job ID: 3200970 | Amazon.com Services LLC
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Job Responsibilities
- Support, mentor, and motivate your hourly workforce.
- Manage safety, quality, productivity, and customer delivery promises.
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
- Stand/walk for up to 12 hours during shifts.
- Work in an environment where the noise level varies and can be loud.
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
- Continuously climb and descend stairs (applies to sites with stairs).
Basic Qualifications
- 2+ years of employee and performance management experience.
- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience.
- Experience managing a team of 20+ employees.
- Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
- Excellent customer service, communication, and interpersonal skills.
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.
Benefits
Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Your package will include sign-on payments and restricted stock units (RSUs). Learn more about our benefits at https://amazon.jobs/en/benefits.
Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, CA, Tracy - 72,500.00 - 90,900.00 USD annually