Clinical Ops Team Lead (MedExpress) - Fixed Term Contract

Clinical Ops Team Lead (MedExpress) - Fixed Term Contract

We are looking for a proactive and motivated Team Lead on a fixed-term contract to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team. This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams. If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact.

Overview

Ready to revolutionize healthcare, making it faster and more accessible. Our goal is to become a world-leading healthcare partner by expanding into new countries and diversifying our product portfolio.

Key Responsibilities

• Lead, Support & Develop Clinicians
  • Act as line manager and main contact for UK clinicians, offering day-to-day support.
  • Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately.
  • Drive engagement and team culture through feedback, recognition, and check-ins.
  • Ensure clinicians feel supported, valued, and connected.
• Drive Performance & Training
  • Monitor KPIs like productivity, utilization, and CSAT, and address trends.
  • Deliver training with GP Le and ensure access to resources.
  • Lead onboarding and maintain up-to-date training and licence records.
  • Use feedback to improve clinician experience and service quality.
• Collaborate to Improve Services
  • Work with Medical Ops and Ops teams on service launches and process changes.
  • Support resource planning and rota optimisation。
  • Share clinician insights to inform improvements and drive adoption.

What You’ll Bring

• Management experience, ideally in healthtech.
• Nice to have: clinical background.
• Passion for improving performance, with an understanding of performance metrics.
• Data-driven mindset with experience using insights to drive performance improvements.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.

Why Work With Us

At HeliosX, we want to improve healthcare for everyone. We are a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission. Benefits include:

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, plus family discounts
• Home office allowance
• Access to Hepace, discounted gym memberships, and a learning and development budget

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Hospitals and Health Care

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