Job Description: Own the strategy and multi-year roadmap for Global People Operations across all regions Lead the Global People Services team, setting standards, service levels, quality, and geographic coverage Set the direction for automation and enablement, including AI agents and automation for repeatable work Design and implement a tiered service model spanning self-service, shared services, and experts Build governance for AI and automation, including guardrails, human-in-the-loop controls, privacy, security, auditability, and compliance Define and own metrics including service levels, case deflection, cycle time, cost-to-serve, accuracy, and employee experience Lead and coach the People Operations team, including People Product Managers Partner with HR Technology, IT, Legal, Finance, and People leaders on systems, data, processes, and automation Own change management and adoption across regions and cultures Ensure global compliance and data governance across operating markets Manage vendors, budget, and the People Operations tooling roadmap Continuously scale and improve the operating model as Ethos grows and enters new markets Requirements: 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams Proven experience building or running a People/HR shared services function and a tiered service model Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning Experience operating globally across multiple countries, with working knowledge of regional compliance and data-privacy requirements Excellent leadership, stakeholder-management, and executive communication skills Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight Change-management expertise and ability to drive adoption at scale across a distributed organization Sound judgment handling sensitive, confidential, and high-stakes situations Bachelor's degree required Relevant certifications preferred Benefits: Base salary of $163,000–$288,000 per year Applicable bonus Equity US employee benefits (details provided via Ethos careers page) Equal opportunity and inclusive workplace