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[Hiring] Licensed Member Care Representative @TRANZACT

Role Description

This is a business needs-driven, temporary role supporting our Tandem partnership with Humana (MAI). In this role, you will work directly with new Humana members to guide them through a structured conversation and complete the necessary modules to activate their benefits, ensuring a smooth and positive start to their plan experience.

Key Responsibilities include:

  • Conduct structured, client-centric conversations with members who are new to their Humana plan.
  • Guide members step-by-step through required modules to activate their benefits accurately and completely.
  • Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process.
  • Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls.
  • Accurately document member interactions and completed modules.
  • Perform other duties as assigned.

Qualifications

  • Genuine dedication to creating positive, member-first conversations; this is a customer service role, not a sales role.
  • Exceptional verbal communication skills with the ability to guide members through structured conversations clearly and patiently.
  • Ability to accurately complete all required modules and documentation with a high degree of accuracy.
  • Comfortable following a structured process while still tailoring the conversation to each member's needs.
  • Proficient in Microsoft Office and other job-related tools and technology.
  • Performance at or above program average goals.

Requirements

  • Must be licensed; however, this role does not involve performing licensed work.
  • Performance at or above program average for the previous 90 days.
  • Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST; ability to work overtime as required.
  • During AEP, full availability to work during business hours of operation, including weekends as needed.
  • Demonstrates and lives the BE REAL values and attributes.

Benefits

  • Build valuable skills in structured member conversations and benefit activation processes.
  • Play a direct role in helping new Humana members get their benefits set up correctly from day one.
  • Contribute to a supportive and collaborative team that values professional development and continuous learning.
  • No Cold Calling
  • $18.00 Per Hour Plus No Limits on Monthly Sales Bonuses!!
  • Paid Training
  • Paid Time Off and Holidays
  • Professional & Fun Culture
  • Full Benefits
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