[Remote] Pharmacy Tech I (Prior Authorization/PBM)

Note: The job is a remote job and is open to candidates in USA. The client is a retail pharmacy company seeking a Pharmacy Tech I to support a criteria-based prior authorization process. The role handles high-volume calls from members and providers, documents approvals and denials, and escalates clinical questions and judgment calls to pharmacists.


Responsibilities

  • This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process
  • Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist

Skills

  • High-Volume Healthcare Call Center Experience
  • Minimum 1 year of inbound call center experience
  • Strong customer service and communication skills
  • Pharmacy Technician Experience / Knowledge
  • Ability to navigate multiple systems while handling calls
  • Proficiency with Outlook and MS Teams required
  • Strong data entry and documentation skills
  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function
  • National pharmacy technician certification
  • Eligible for state registration, certification or licensure per state regulations
  • Advanced computer skills including word processing and spreheet utilization
  • Excellent customer service skills (written and verbal) a must
  • Minimum (1) year experience required in a customer service position with high volume call center experience
  • Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
  • Pharmacy Technician experience strongly preferred
  • Active Pharmacy Technician License, Certification, or Trainee License preferred
  • Preferably in healthcare, social services, or a similar service position

Benefits

  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
  • Remote work arrangement

Company Overview

  • ABOUT ICONMA provides Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. It was founded in 2000, and is headquartered in Troy, Michigan, USA, with a workforce of 1001-5000 employees. Its website is

  • Company H1B Sponsorship

  • ICONMA has a track record of offering H1B sponsorships, with 4 in 2026, 34 in 2025, 31 in 2024, 26 in 2023, 39 in 2022, 37 in 2021, 69 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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