Service Supervisor

Category Vehicle Service
Location Surrey, British Columbia
Requisition ID 280301
Type Full-time

Job Description

Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.

Job Responsibilities

  • Lead, coach, and develop a highly engaged team of technicians to achieve service output goals 
  • Maintain appropriate shop records and inventories and manage smooth workflow in the service center 
  • Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team 
  • Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs 
  • Monitor to ensure that all employees comply with safety regulations and the service center's safety program 
  • Work with employees to manage schedules and resolve technical and personnel problems 
  • Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements   

Job Requirements

  • Bachelor's degree, or equivalent experience 
  • Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required 
  • Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards   
  • Excellent interpersonal and communication skills  
  • Able to work a flexible schedule, including weekday and weekend overtime 
  • Proficient with Microsoft Office Suite 
  • Valid driver’s license required 
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