Specialty Care Patient Engagement Team Lead

Job Description:

• Lead the Patient Engagement Enablement Team and report to the Specialty Care Patient Solutions Strategy and Enablement Lead
• Partner with Patient Engagement leadership to translate strategy and priorities into clear direction for the Enablement Team
• Create a high-performing organization through talent planning, career development, performance management, hiring, reviews, compensation, and diversity initiatives
• Ensure field teams have the tools, content, training, and technology needed to engage patients, caregivers, and key stakeholders
• Support communication strategy and change management for major initiatives and organizational shifts
• Oversee GTM Excellence strategy and execution, MLR/RC cycles, targeting and territory models, and program governance
• Align GTM Excellence strategy and tactics with each program’s lifecycle stage
• Ensure go-to-market deliverables and tactics launch on time and escalate timeline risks
• Oversee digital solutions including Polaris, Pharmlogic dashboards, and field- and patient-facing tools
• Lead the Enablement Team’s engagement on AI strategy and prioritize AI roadmaps
• Ensure digital and AI capabilities launch on time and are continuously optimized through field feedback
• Champion data and analytics discipline and coach the team to generate and apply data-driven insights
• Ensure KPIs, dashboards, and performance reporting are defined and maintained across Patient Engagement programs
• Review analyses and insights before they inform strategic decisions
• Deliver reporting and actionable insights to Patient Engagement and Patient Solutions leadership
• Lead cross-functional initiatives with brand/marketing, Patient Solutions Enablement, IIS, Digital, GCET, and other partners
• Improve ways of working across Patient Solutions and CFC teams
• Prioritize continuous improvement projects, processes, and resources
• Maintain training roadmaps with GCET so field and program teams are equipped as capabilities roll out

Requirements:

• 8+ years of combined pharmaceutical or biotech experience spanning Patient Engagement, enablement/operations, patient or consumer marketing, and field enablement
• Previous people leadership experience, with a track record of leading a high-performing organization
• Track record of leading enablement functions that build capabilities driving field and program execution
• Experience building launch plans and powering successful product and/or team launches from planning through execution
• Experience leading in matrix organizations, including leading without authority
• Ability to manage both direct and indirect reports
• Strong data, analytics, and reporting acumen
• Experience shaping or deploying AI-enabled tools or digital capabilities in a commercial or patient engagement context
• Ability to influence key stakeholders internally and externally
• Effective planning, prioritization, and organizational project skills
• Strong, proven project management skills, demonstrating the ability to deliver multiple time-horizon-focused projects simultaneously
• Strong interpersonal, written, and verbal communication skills
• Experience supporting leaders with communication strategy and change management for large-scale initiatives
• Strong executive presence and presentation skills
• Experience communicating to senior leadership and cross-functional audiences
• Good judgment and high ethics
• Headquarters knowledge with proven experience working across cross-functional HQ departments, teams, and business units (preferred)
• Experience leading distributed, cross-disciplinary teams toward a shared strategic outcome (preferred)
• Experience shaping strategy for specialty care patient engagement (preferred)
• Advanced degree (preferred)
• Candidates must be authorized to be employed in the U.S. by any employer
• U.S. work visa sponsorship is not available now or in the future
• Position requires permanent work authorization in the United States

Benefits:

• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Medical, prescription drug, dental and vision coverage
• Bonus target of 22.5% of base salary through Pfizer’s Global Performance Plan
• Eligibility to participate in Pfizer’s share based long term incentive program
• Relocation assistance may be available based on business needs and/or eligibility