Train Manager - Talent Pool

Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Train Manager , you\'ll play a key role in ensuring safe and enjoyable journeys for all our passengers.

What You\'ll Do?

• Be the face of GWR, providing friendly, helpful and professional customer service.
• Manage the safety and operation of the train, liaising with drivers and station colleagues.
• Check and sell tickets while maintaining a safe and welcoming environment on board.
• Handle customer queries and situations calmly and confidently.

What We\'re Looking For?

• Excellent communication and customer service skills.
• A positive, proactive attitude and professional approach.
• Flexibility to work various shifts (including weekends and bank holidays).
• Ability to stay calm under pressure and work as part of a team.
• Previous front-line customer service experience is desirable.

Working Pattern?

Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)

Key Details?

• As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
• As a safety-critical role, you\'ll need to pass a medical, including hearing, vision and colour vision tests.
• Full training is provided to set you up for success in the role.
• You must live within a maximum of 60 minutes\' travelling time of the depot

What to Expect

• Once you\'ve submitted your application, you\'ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
• After the vacancy closes, we\'ll review our database for any previous test results and update your application accordingly.
• You\'ll receive practice materials before being sent your online tests 7 days later.
• Once you\'ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you\'ll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates.
• Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
• Full training will be provided, including a 7 to 8-weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.

Salary: GBP 24000 - 36000 per year